Vocabulary Builder 7

Vocabulary Builder 7

DEPARTAMENTS

accounts departament: departament de comptes

customer relations department: departament de relacions amb clients

human resources departament: departament de recursos humans

IT maintenace departament: departament de manteniment de IT

sales and marketing departament: departament de vendes i marketing

CUSTOMER SERVICE

charge: Carregar

complait: Queixarse

customer number: numero de consumidor

damaged: trencat

discuss it: discuteix-ho

enquiry: investigacio

get back to you: tornar a tu

hold the line: aguanta a la linia

opening times: temps de obertura

overcharge: sobrecarregat

quote: presupost

satisfied: satisfet

shipping date: data de enviament

COMPLAINTS

assist: ajudar

at our expense: a costa propia

check my records: comprova el registre

compensation: compensació

credited our accout: acreditat al nostre compte

defect: defecte

doesn't fit: no encaixa

error: error

faulty part: part defectuosa

losing business: perdre negoci

lost in the post: perdut durant el enviament

make a claim: fer una reclamació

making a noise: fer soroll

missing a part: falte una part

refund(n): renvolsar

refuse: rebutjar

return: retornar

suggest: suggerir

the wrong item: el objecte incorrecte

under warranty: fora de garantia

EXTRA!

broken: trencat

customer satisfaction: client satisfet

disappointed: desacord

dissatisfaction: no satisfet

feedback: comentaris

file a lawsuit: presentar una demanda

financial director: director financer

inappropiate: in apropiat

lose business: perdre negoci

managing director: director de mànager

research and development department: departament de recerca i desenvolupament

treatment: tractament