Dialogue 7

 Dialogue

1 

A: Thank you for colling World of Computers.
How can i help you?

B: Hello. I'm interested in purchasing a number of laptops or tablets. We need them for our school

A: Please hold the line. I'll put you through to our sales and Marketing Departament. What's your name, please?

B: It's Mrs Simpson.

2

A: Good morning. May i ask what the problem is, please?

B: Yes, I think I've been overcharged for the scanners we ordered.

A: I'm sorry about that. What's your c8ustomer number, please?

B: It's SP1289

A: OK, hold on and i'll put you through to the accounts departament. They'll be with you shortly.

3

A: Hello. I'm calling because I've got a problem with one of the heatsinks you send us.

B: I'm sorry to hear that. Can you describe the problem, please?

A: When i start the computer, it doesn't turn on.

B: Oh, I see. Please hold the line and i'll put you through to the IT maintence departament.

I'm sorry the line is busy right now. Let me take your name and number. I'll get a technician to get back to you.