5
sales and marketing departament 3
accounts departament 4
IT maintenance departament 1
customer relations departament 2
human resources department 5
1 we managed to fix your hard drive but unfortunately, you need a new motherboard.
2 Your satisfaction is very important to us. i'm very sorry to hear there wa a problem with our service.
3 I can give you a reduction in price if you buy a lorger quantity.
4 Please give me the invoice number and i'll check what the prices were.
5 I'm plannin a staff training programme for all our new employees.
6
1 I think we should discuss it un more detail at our next team meeting
2 We want all our customers to be satisfied whit the service we give.
3 They're asking how much we charge for technical support.
4 I'm sorry, the line is busy. I'll ask her to get back to you as soon as possible.
5 The company will replace the damaged item for free.
6 Our opening times are from 9 in the morning until 8 in the evening.
7 Don't hang up- hold the line and I'll put you through to the correct department.
7
A
1 customer number f
2 quote d
3 enquiry a
4 overcharge b
5 shipping date e
6 complaint c
B
a. a request for information
b. charge too high a price for a product or service
c. a statement that something is unsatisfactory
d. the estimated cost for a job or service
e. the date a customer's order leaves the supplier
f. a reference assigned to each customer by a supplier.
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