Dialogue 6
A: Good afternoon. Convoy Computers, sarah speaking.
How may i help you?
B: It's Helen Shelby from King College. We've got a problem with our network.
A: Just a moment. I'll put you through to the support technician.
B: OK, thank you
A: Ms Shelby, I'm sorry. I'm afraid that he is unavailable at the moment.
B: Could you ask him to retun my call, please?, It's urgent
A: Of course. Let me take down your name and number. Can you spell your last name please?
B: Yes. It's S-H-E-L-B-Y.
A: Bona tarda. Convoy Computers, estas parlant amb sarah.
com et puc ajudar?
B: soc Helen Shelby de King College. tenim un problema amb la nostra network
A: Un moment. Et passare amb el soport tecnic.
B: vale, gracies.
A: Senyoreta Shelby, ho sento. I'm afraid that he is unavailable at the moment.
B: Li pots dir que me retorni la trucada. Siusplau?, Es urgent!!
A: Clarament. Deixam apuntar el teu nom i el teu numero. Pots repetir el teu cognom siusplau?
B: Si. es S-H-E-L-B-Y.
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