Dialogue 6

IT Helpline

A: Good morning, Windows Suport. Aritz Buisan. How may i help you?

B: Hello, it's Dave Smith here from CopyShop. Can you tell me if you've got any of the X300 RAM chips in stock?

A: Have you got the item number, please?

B: Yes, it's 15480.

A: Just a moment, Mr Smith, i'll just check for you. Please stay on the line.

B: Sure

A: Thank you for waiting. Yes, we've got 10 of those in stock.

B: Great. i'll come in later this week.

A: Can i help you with anything else today?

B: Yes. Unfortunately, we had a problem with the latest software update you sold us.

A: Oh, I'm sorry to hear that, Mr Smith. I'll put you throught to a support technician.