Dialogue 6

 Dialogue 6

A: Good afternoon. Convoy Computers, sarah speaking.
How may i help you?

B: It's Helen Shelby from King College. We've got a problem with our network.

A: Just a moment. I'll put you through to the support technician.

B: OK, thank you

A: Ms Shelby, I'm sorry. I'm afraid that he is unavailable at the moment.

B: Could you ask him to retun my call, please?, It's urgent

A: Of course. Let me take down your name and number. Can you spell your last name please?

B: Yes. It's S-H-E-L-B-Y.

A: Bona tarda. Convoy Computers, estas parlant amb sarah.
com et puc ajudar?

B: soc Helen Shelby de King College. tenim un problema amb la nostra network

A: Un moment. Et passare amb el soport tecnic.

B: vale, gracies.

A: Senyoreta Shelby, ho sento. I'm afraid that he is unavailable at the moment.

B: Li pots dir que me retorni la trucada. Siusplau?, Es urgent!!

A: Clarament. Deixam apuntar el teu nom i el teu numero. Pots repetir el teu cognom siusplau?

B: Si. es S-H-E-L-B-Y.

Vocabulary Builder 6

 Vocabbulary Builder 6

Phone calls

as soon as possible: lo mes rapit posible

avoid: evitar

be careful: tenir cuidado

caller: persona que truca

contact: contacte

dial a number: marcar un numero

engaged: compromesa

extension number: numero d'extensio

no repy: cap resposta

on the line: a la linia

professional: profesional

put you through: fer-te passar

remind: recordar

repeat: repetir

ring back: tornar a trucar

speak up: parlar alt

state: estar

wrong number: numero equivocat

Answering calls and taking messages

cut off: tallar

deal with: tractar amb

expect: esperar

hang up: penjar

in a meeting: a una reunio

interrupt: interumpir

leave a message: deixar un misatge

line is busy: la linia esta ocupada

on holiday: de vacances

out of the office: fora de la oficina

out of town: fora del poble

put you on hold: posa't i aguant

return your call: retorna la teva trucada

spell that: lletreja aixo

take a message: agafar un misatge

take down: enderocar

transfer: transferencia

unavailable: no disponible

urgent: urgent

Extra!

bad connection: mala concecio

call back: tornar a trucar

calling on behalf of: cridar en nom de

clearly: clar

end a conversation: acabar una conversacio

get through: cominicarse

interference: interficie

line is free: linia gratis

offer assitance: asistent de offertes

speak a little more slowly: parla una mica mes lent

take a call: agafar una trucada

voicemail: misatge de beu

would you mind...?:  et faria res?

Dialogue 6

IT Helpline

A: Good morning, Windows Suport. Aritz Buisan. How may i help you?

B: Hello, it's Dave Smith here from CopyShop. Can you tell me if you've got any of the X300 RAM chips in stock?

A: Have you got the item number, please?

B: Yes, it's 15480.

A: Just a moment, Mr Smith, i'll just check for you. Please stay on the line.

B: Sure

A: Thank you for waiting. Yes, we've got 10 of those in stock.

B: Great. i'll come in later this week.

A: Can i help you with anything else today?

B: Yes. Unfortunately, we had a problem with the latest software update you sold us.

A: Oh, I'm sorry to hear that, Mr Smith. I'll put you throught to a support technician.

Dialogue

Dialogue

A: Jhon, here's your work plan for this week. You'll me working off-side. on Monday morning, I want you to go to the post office.

B: OK. Where is it exactly? I don't remember.

A: It's opposite the school. Their computers are very slow. It's probably a virus. Can you do a virus scan and remuve any viruses that are slowing down the system?

B: Sure. Which anti-virus software should i use?

A: Use McAfee. Insert the disc, then follow the instructions on the screen.

Then on Tusday morning, you have to go to the departament store on Albion Street.

B: OK. What's the problem there?

A: They lost some data and they need to recover it.

B: What's the best solution for that?

A: Open the data backup system and copy the lost information onto their system.

B: Right. How do i access their backup system?

A: The password is written on your work plan. Is everything clear?

B: Yes, i think so.