Amazon

 

Amazon

 1 DESCRIBE THE 5 W’S OF YOUR APP- WHO, WHAT WHEN, WHERE, AND WHY

Thoroughly answer each of the following:

who- who is your audience?

This app is for all the public but if you want to buy any you have to be 18 years old or more.

What- what does your App do? How is it used?

The app is for buy products online in the internet, you use it downloading the app and opening and finding the product you want to buy ana add it to de shipping car after this you go to the car and pay for the items you add you have to pay online not in person

When- when would someone use this App?

Someone would use this app when hi need something and don't want to go out of home to buy it or if i don't find the product in his place.

Where - where will this app be used?

You can use this application on your smartphone or Pc, etc.

Why - why would someone use this App instead of an existing App on the App Store?

People use this app instead of another because this was the first to sell online and is the most popular and recognised app to buy products online.

Dialogue Rescheduling Meetings

Dialogue

A: Hello! Is that Mrs Brody? This is Mark Brown, Geraldine Marsden's administrative assistant at compusafe

B: Hello, Mark. What can i do for you?

A:Well, unfortunately Mrs Marsden is ill, so she won't be at work for three days.

B: Oh, I'm sorry to hear that.

A: The problem is, she won't be able to make it to the meeting you arranged for tomorrow. Can we reschedule it?

B: Certaly. Let's look at the calendar.

A: What date is convenient for you? How about Tuesday, 5th January?

B: I won't be available on that day. I'll be busy with staff training.

A: I see. Mrs Marsden will also be free on wednesday, 6th January. Would that suit you?

B: I've got a staff meeting in the afternoon, but I'm free in the morning.

A: Great! Will 11 o'clock in the morning be OK?

B: Yes, I'll write it in my diary.

 

Vocabulary Builder 8

ARRANGING A MEETING

Attend the meeting: Asisitr la reunio

Break: Pausa

Busy:  Ocupat

Check your calendar: Revisa el teu calendari

Confirm: Confirmar

Convenient: Convenient

Equipment: Equipaments

Free: Gratis

Give a presentation: Fer una presentacio

Hold a meeting:  Tenir una reunio

Light refreshments: Refresc

Make arrangements: Preparar

Pack: Paquet

Participants: Participants

Previous commitment: Asumpte

Schedule: Programar

Sharp: En punt

Take place: Tenir lloc

Tied up: Lligat

Video conference: Video conferencia

RESCHEDULING

Alternative date: Data alternativa

Appointment: Cita

Arrange: Organitzar

Cancel: Cancelar

Feel ill: Sentirse malament

Get lost: Perdres 

Got the dates mixed up: Confondre la data

Held up in a traffic jam: Estar en un embus

Leave... urgently: Sortir urgent

Participate: Participació

Postpone: Posposar

Reorganise: Reorganitzar

Reschedule: Reorganitzar el horari

Running late: De pas

Suit: Traje

Switch: Canviar

TIME

Half past: I mitja

Quarter past: Pasa un cuart

Ten past: Pasen deu minuts

O'clock: En punt

Quarter to: Un curt per

Twenty to: Vint minuts per

EXTRA!

Absent: Ausent

Adjourn: Aplasar

Boardroom: Sala de conferencia

Chairperson: President

Conference call: Trucada de conferencia

Confirm: Confirmar

Delay: Retras

Instead: En lloc de 

Make it: Fer ho

Minutes: Minuts

Punctual: Puntual

Verify: Verificar

Vote: Votar

Wrap up: Concloure

Dialogue 8

Dialogue T8

Angles

A: This is katie from Administration. Can i speak to Alice Walker, please?

B: Alice speaking. Hi, Katie, what can i do for you?

A: Hi, Alice. I'm trying to schedule a meeting with all the software testers. Do you remember- I mentioned it to you last month?

B: Yes, I remember. When is the meeting going to take place?

A: We'd like to hold the meeting on 3rd March.I want to check the time with you first. Are you free on the 3rd?

B: Let me check my calendar. No, I'm afraid that won't work. I've got previous commitments on that day.

A: I see. Would 5th March be convenient for you? At three in the afternoon?

B: The afternoon is dificult for me. A mid-morning meeting would be better, if possible.

A: Most of the software testers will be tied up at a conference. I'm afraid that's  impossible.

B: Well the morning isn't ideal, but I can rearrange a few things, so I'll be there.

A: Great! I'll get back to you later with more details.

Català

A: Aqui Katie d'administració. Puc parlar amb Alice Walker, si us plau? 

B: Alícia parlant. Hola, Katie, què puc fer per tu? 

A: Hola, Alícia. Estic intentant programar una reunió amb tots els provadors de programari. Te'n recordes que t'ho vaig comentar el mes passat?

B: Sí, ho recordo. Quan tindrà lloc la reunió? 

A: Ens agradaria fer la reunió el 3 de març. Vull comprovar l'hora amb tu primer. Estàs lliure el dia 3? 

B: Deixa'm consultar el meu calendari. No, em temo que no puc. Tinc compromisos previs aquell dia. 

A: Ja veig. Et seria convenient el 5 de març? A les tres de la tarda?

B: La tarda és difícil per a mi. Una reunió a mig matí seria millor, si és possible. 

A: La majoria dels provadors de programari estaran en una conferència. Em temo que això és impossible. 

B: Bé, el matí no és ideal, però puc reordenar algunes coses, així que hi seré. 

A: Genial! Més endavant et diré més detalls.

Exercices T7 (Part 2)

 1 Can you give me more details, please?

a) Yes, the CPU has a defect.

b) I ordened it on your webside a week ago.

2 I apologise for the inconvenient.

a) Well, I hope this won't happen again.

b) That's OK, I apreciate your help.

3 I want a refund!

b) I'll ask my manager.

c) I'm sorry, we can't give you your money back.

4 Will you correct the mistake right away?

a) We'll replace the part inmediately.

c) We're sorry about that.

5 Our order still hasn't arrived!

b) Our records say it was delivered to you on friday.

c) I'll look into that and call you right back.

Exercicies T7 (Part 1)

5

sales and marketing departament            3

accounts departament                              4

IT maintenance departament                   1

customer relations departament               2

human resources department                   5

1 we managed to fix your hard drive but unfortunately, you need a new motherboard.

2 Your satisfaction is very important to us. i'm very sorry to hear there wa a problem with our service.

3 I can give you a reduction in price if you buy a lorger quantity.

4 Please give me the invoice number and i'll check what the prices were.

5 I'm plannin a staff training programme for all our new employees.

6 

1 I think we should discuss it un more detail at our next team meeting

2 We want all our customers to be satisfied whit the service we give.

3 They're asking how much we charge for technical support.

4 I'm sorry, the line is busy. I'll ask her to get back to you as soon as possible.

5 The company will replace the damaged item for free.

6 Our opening times are from 9 in the morning until 8 in the evening.

7 Don't hang up- hold the line and I'll put you through to the correct department.

7 

A

1 customer number       f

2 quote                          d  

3 enquiry                       a

4 overcharge                  b

5 shipping date              e   

6 complaint                   c

B

a. a request for information

b. charge too high a price for a product or service

c. a statement that something is unsatisfactory

d. the estimated cost for a job or service

e. the date a customer's order leaves the supplier

f. a reference assigned to each customer by a supplier.